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Delivery Information
Areas covered:
We deliver to postcodes in the mainland United Kingdom. This excludes Northern Ireland, Isle of Man and Channel Islands.
Additionally, remote Scottish locations may be charged more for delivery - if you live in one of these areas, please call first before ordering.
Delivery charges
Doors and joinery items (excluding ironmongery and metal doors) - £45 for 1st item in your order and £5 for any additional item, up to a maximum of £99.
Charges for delivery of door sets such as room dividers, folding sets or front door sets with side panels are calculated based on a number of standalone components included in the set (doors, panels, frame sets etc.) up to a maximum of 5 items, costing up to a maximum of £65.
Ironmongery – Flat £15 charge for any number of ironmongery products in the order.
Metal Doors - Flat £90 charge for any number of doors/sidelights/toplights in the order.
How does it work – Deliveries explained
Doors and joinery items – Your order is despatched within 1 working day (subject to stock availability). The delivery is conducted by a specialist nationwide carrier of heavy goods, who will contact you in advance to arrange a suitable delivery date. The total time from order to delivery should not exceed 3-6 working days.
In all deliveries, there is only 1 person (driver) present and will only deliver the goods as far as ground floor. Please ensure you have sufficient assistance to handle heavy goods on site.
Please note: Goods must be checked carefully after arrival and any faults, damages or errors must be reported to us by emailing [email protected] within 24 hours from delivery and including photographic evidence (if applicable). Failing to do so, may result in rejected claim, especially when the claim involves reported damages.
Ironmongery – these items are always sent separately to doors and joinery using Next Day Parcel Delivery service and should arrive in maximum 2 working days from order. Parcel deliveries are not pre-arranged in advance. If there is no one at the address to receive the parcel, a calling card will be left to arrange the delivery for another day.
Check our Terms and Conditions for information about Returns, Cancellations, Refunds and Guarantees.